We are dedicated to serving our customers and are committed to your satisfaction.
We offer a 100% refund on unused merchandise within 30 days of purchase and have No Restocking Fees. Refunds exclude shipping and handling costs; discounts or free shipping applied to your original
order may be deducted from your return credit, with a minimum deduction
of $15 (so, for example, if we provided free shipping on your order and
you returned some items, we would issue a credit to you for the price
you paid for the returned merchandise, but we would deduct the greater
of what we actually paid in shipping or $15.00). Items must be returned
within 15 days of notification and in new condition and original packaging.
Returns require prior authorization which
can be requested by e-mail or telephone.
Notify us by email: info@alcottgallery.com .
Be sure to include a description of the items you would like to return,
the original order number and the reason for return in your message.
Contact us by telephone: 1-888-325-2688
Customer Service Hours
Internet Sales
Monday thru Friday 10:00am - 6:30pm EST
Saturday 10:00am -5:00pm EST
Mailing / Shipping Address
Alcott & Bentley
1608 Bardstown Road
Louisville, Ky 40205
Last Updated: 05/10/2010
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Secure: 09/03/2010
